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Commercial terms

Terms of sale and quality-claim process.

A clear B2B framework for cancellation, approvals, delivery and quality review. The signed quotation, PI or sales contract controls where order-specific terms differ.

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Important: These terms are a commercial framework, not an unconditional warranty or consumer return policy. Custom products are made to approved specifications and do not qualify for change-of-mind returns.

01

Payment & cancellation

  • Unpaid orders may be cancelled at any time.
  • Ready-stock orders cancelled after payment but before dispatch are reviewed after deducting actual costs already incurred.
  • Custom orders cannot be cancelled unconditionally after artwork approval or production begins.
  • Sampling, printing plates, committed materials and labor already incurred are non-refundable.
  • Ready stock: 100% before shipment. Custom orders: 50% deposit and 50% balance before shipment, unless the signed order states otherwise.
02

Artwork & sample approval

  • Bulk production starts after written approval of specification, artwork, color reference and sample when required.
  • Spelling, logo, color or dimensions approved incorrectly by the buyer are not supplier manufacturing defects.
  • Screen colors are not a final physical color standard.
  • Pantone reference, physical swatch or approved sample should be used when color is critical.
03

Quality claims

  • Visible quantity, packing or appearance issues: notify within 7 days after receipt.
  • Latent manufacturing issues: notify within 30 days after receipt.
  • Provide carton photos, transport labels, product photos or video, affected quantity and batch/SKU where specified.
  • Keep unused affected samples when reasonably required for review.
  • Possible remedies include replenishment, next-order credit, partial refund, rework or another written solution agreed by both parties.
04

Delivery & transport risk

  • Production lead time begins after payment, specification, artwork, sample and packing approval requirements are complete.
  • Production completion and estimated transport time are stated separately.
  • For visible express or DDP transport damage, notify within 7 days and retain packaging and labels.
  • Risk, insurance, duties and destination charges follow the confirmed FOB, CIF or DDP term in the PI or contract.
  • Costs caused by an incorrect address, missing import qualification, unpaid duties or delayed clearance are buyer responsibilities.

Delay outside production control

Schedule changes

Peak seasons, force majeure, customs inspection, port congestion and carrier delays may affect the estimated schedule. When an uncontrollable delay occurs, both parties may confirm a revised dispatch or delivery estimate in writing.

Dispute handling

Written contract controls

Disputes should first be addressed through good-faith negotiation and review of the approved artwork, samples, inspection records, packing information and reported quantity. Governing law, jurisdiction or arbitration is stated in the signed contract when required.

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Contact

Contact for Custom Orders

For more information, product images, factory photos, or the factory location map, please contact us.

Mobile
+86 185 3216 8338
WeChat
18532168338
WhatsApp
+86 185 3216 8338
Email
yann@tokicraft26.com
Factory Address
河北省石家莊市藁城區梅花鎮梅花村工藝品工業園